Terms of service – WatchPrime.in

Terms of Service – WatchPrime

Welcome to WatchPrime. These Terms of Service explain the rules and conditions for using our website watchprime.co.in and purchasing products from us.

By visiting our website or placing an order, you agree to follow these terms.

1. Business Information

Business Name: WatchPrime
Website: watchprime.co.in
Email: thewatchprime3900@gmail.com
Address: 01 Basment Zain Residency Variyavi Bazar Police Station Surat, Gujarat, 395003
Instagram: @the_watch_prime_39
Phone: 9687993900
Category: Men’s Watches Only

2. Product Information

WatchPrime sells men’s watches only. We try our best to show accurate product details, images, prices, and descriptions on our website.

However, slight differences in product colour, design, or appearance may happen due to lighting, photography, screen brightness, or device display settings.

3. Pricing and Availability

Product prices are listed on our website and may change without prior notice.

All products are subject to availability. If a product becomes unavailable after order placement, we may contact you for an alternative option or order cancellation.

4. Order Confirmation

After placing an order, you may receive confirmation through email, SMS, WhatsApp, or phone call.

For Cash on Delivery orders, WatchPrime may verify the order before dispatch. If we are unable to confirm the order, we may hold or cancel it.

5. Payment Terms

We may offer online payment, Cash on Delivery, or other payment methods depending on availability on the website.

Customers must provide correct billing, shipping, and contact details while placing an order.

6. Shipping and Delivery

Orders are processed and shipped as per our Shipping Policy. Delivery timelines may vary depending on location, courier partner, holidays, weather, or unexpected delays.

WatchPrime is not responsible for delays caused by incorrect address, unavailable customer, courier issues, or circumstances beyond our control.

7. Exchange Policy

Exchange requests are handled as per our Exchange Policy.

Exchange may be accepted only for eligible cases such as damaged, defective, or wrong products, subject to verification.

The product must be unused, unworn, and returned with original packaging, tags, invoice, and accessories.

8. Refund Policy

WatchPrime currently follows an exchange-only policy. Refunds are not provided unless required by applicable law or approved by our team in special cases.

9. Customer Responsibility

Customers are responsible for:

Providing correct name, phone number, email, and address
Checking product details before placing an order
Being available to receive the delivery
Sharing proper proof in case of exchange request
Using the product carefully after delivery

10. Product Usage

Customers should use watches carefully and avoid misuse, water exposure if the product is not water-resistant, accidental damage, scratches, or rough handling.

Damage caused after delivery due to misuse, mishandling, or customer negligence will not be eligible for exchange.

11. Website Usage

You agree not to misuse our website, attempt unauthorized access, copy our content without permission, place fake orders, or use the website for illegal activities.

WatchPrime reserves the right to cancel suspicious, fake, or fraudulent orders.

12. Intellectual Property

All website content, including brand name, images, product descriptions, graphics, design, and text, belongs to WatchPrime or its respective owners.

You may not copy, reuse, reproduce, or distribute our website content without written permission.

13. Limitation of Liability

WatchPrime will not be liable for indirect, accidental, or consequential losses arising from website use, product purchase, delivery delay, or product misuse.

Our responsibility is limited to the value of the product purchased by the customer.

14. Changes to Terms

WatchPrime may update these Terms of Service at any time. Updated terms will be posted on this page. Continued use of our website means you accept the updated terms.

15. Contact Us

For any questions related to these Terms of Service, please contact us:

Last Updated: May 2, 2026